Reply inbox.
Bring the conversation back to a person when it needs attention.
Conversations
A
Alex · Morrow LabsHappy to compare notes.
J
Jamie · CedarstackThanks for reaching out.
Alex, revenue leadReply received
“Happy to compare notes. What did you have in mind?”
Follow-ups stoppedRead the context. Decide your response.
Fictional conversation. Once someone replies, follow-ups stop and the conversation needs a decision.
Guide outline
The structure is ready. Detailed instructions and examples will be added here as this guide develops.
Read incoming replies.
This section will explain the reply inbox and the context shown alongside each conversation.
Understand reply labels.
This section will document reply classification and how to review its interpretation.
Decide what happens next.
This section will cover responding to a conversation and when a person should take over.